Summary

Channel Parity, CXone Platinum Certified Implementation Partner

Trusted by their Customers

Developer:Channel Parity Inc.

IVR/ACD

Channel Parity began in 2000 and has specialized in working within the contact center market. We have been focused on multi-channel contact center consulting, implementation, and managed services.

Global Experience

USA Canada Mexico Costa Rica France Germany UK Amsterdam Japan India

Design Services

In addition, to get the most out of their contact center, we have helped all of our customers integrate their other core applications and databases so that they can leverage those resources to better serve their customers and receive the most from their investment

Detailed Design Session

We have an experienced team of professionals that have worked with clients, both large and small, in both the private and public sectors.

Speech Recognition

Whether your contact center handles primarily inbound interactions, primarily outbound interactions or a blend of both types, Channel Parity can help tailor a solution that works best for your specific client’s needs.

IVR That Understands Your Words

Channel Parity has greatly enhanced our ability to provide world-class service to our customers. Our customers can now use multiple contact channels to reach us, which increases our ability to route the interaction to the appropriate technician and efficiently handle customer inquiries.

Our Technical Advantage

Database SQL Expertise with Programming and Administration. Custom Reports Specialist (Crystal, Microsoft Report Server, Telerik). Experience with CRM applications (Siebel, SAP, Microsoft, ServiceNow, ServiceCenter, Quintus, Home Grow, iTracker). Web Services and .Net Expertise (C#, VB.Net, javascript, ASP.Net, Visual Studio). WFO integrations (NICE CXone, Aspect, Enghouse, Monet). Instructor Lead Training Scenarios. PBX Experience (Nortel, Avaya, Cisco, ShoreTel, Siemens).

Experience That Matters

You don’t stay in business for 16 Years by accident … it is earned by taking care of your customers!

Platinum Level Implementation Partner

One of the few Nice CXone Platinum Level Certified Implementation Partners

CRM, Restful API, & SOAP Integrations

Experience with CRM applications (Salesforce, NetSuite, FreshDesk, Zendesk, SAP, ServiceNow, ServiceCenter, Outreach.IO, Quintus, Homegrown, and many more CRMs)