Summary

Interact CX | Bring your Own Bot (BYOB) - Custom Integrations

Custom Integrations, Virtual Agent Hub (VAH), Custom Exchange Endoint (CEE), Bring Your Own Bot (BYOB)

Developer:INTERACT CX LLC B32 DEVONE

Overview

Custom Conversational AI Integrations for CXOne

Elevate your customer engagement strategy by seamlessly integrating Conversational AI and Virtual Agent platforms with NICE CXOne via Virtual Agent Hub (VAH) Custom Exchange Endpoint (CEE).

Extend the capabilities of CXOne beyond its native offerings ensuring a robust integration on both voice and digital channels, empowering your contact center with advanced CX capabilities

Features and Benefits

Cognitive Augmentation for Contact Center Excellence

Achieve cognitive synergy in your contact center through the integration of Virtual Agents. Enhance collaboration between Virtual Agents and human Agents, leveraging advanced Conversational AI capabilities.

Enable Virtual Agents to handle routine tasks, allowing human Agents to focus on intricate queries, thereby creating an efficient working environment.

Robust Integration Across Voice and Digital Channels

Seamlessly extend Conversational AI power to both voice and digital channels within CXOne. Ensure a consistent and intelligent interaction experience, providing customers with comprehensive support across multiple communication channels.

Precision Customer Engagement powered by Conversational AI

Elevate customer engagement with advanced Conversational AI features. Benefit from refined self-service options, expedited query resolutions, and personalized interactions. Leverage the sophistication of Conversational AI to deliver precise and tailored customer experiences, promoting satisfaction and fostering brand loyalty.

Advanced Conversational Capabilities

Unlock advanced conversational capabilities with the integration of custom platforms. Leverage features such as natural language processing and context-aware responses to provide a sophisticated and personalized customer experience.