Live Video Chat
Real-time HD video communication with robust system checks to ensure optimal connection between agents and customers even in low-bandwidth environments.
SightCall VISION | Photo Sharing & Live Video
Summary
SightCall VISION | Photo Sharing & Live Video
Leading visual context for NiCE agents.
Overview
See What Your Customer Sees
Still stuck in voice & chat? SightCall VISION brings Photos, Video Reels and Video Chat directly into NiCE CXone interactions. Whether it’s a damaged product, unclear setup, or general troubleshooting, SightCall adds visual clarity and speed to every customer conversation. Get ready to supercharge your NiCE interactions improving FCR, Customer Satisfaction, and Agent Experience! SightCall powers over 300,000 users with +1 million visual interaction a year across the globe. Companies such as Canon, Phillips, Nespresso, Allianz, and GEHealthcare rely on SightCall to deliver customer experiences that define their brands.
Features and Benefits
Instant Photo, Video Reel, and Media Sharing
Customers snap or upload photos, videos, and saved media helping agents assess issues instantly during live voice and chat interactions
Live HD Photo Capture
Agents can captures and annotate high-resolution images during during live video chatfor precise issue assessment, documentation, and resolution
OCR Reader
Reads and extracts data from labels, forms, or documents during live video chat, enabling faster equipment and claim documentation
Augmented Reality Annotation
Live Video AR annotation enables precise guidance, diagnostics, real-time visual collaboration, for rapid remote problem solving
Geolocation
Instant location request enabling accurate warranty shipping and fraud prevention
Barcode Scanner
Agents can scan barcodes during live video chat for rapid product identification and documentation
Screenshare / Screencast
Customers and agents can share their screen during live video interactions to clarify and accelerate resolution
Remote Device Controls
Agents request temporary control over a guest's mobile device features, like camera and flashlight, during a session to improves efficiency and diagnostic accuracy
Multiparty Video
Support video sessions with up to 6 participants for collaborative problem-solving
Security & Compliance
SightCall adheres to industry standards for security and compliance. We are SOC2, HIPAA, and GDPR compliant.
Audit Logs
Keep a log of each SightCall visual interaction to monitor the actions performed to meet reporting and compliance standards.
Additional Information
Questions And Answers
No questions have been asked.
David Swift
SightCall Snap boosts FCR, reduces AHT, and supercharges agent effectiveness.
What stands out most about SightCall Snap is how effortlessly it integrates into NICE CXone, allowing agents to request images without launching a live video call-- in just a few clicks! It bridges the visual gap in agent workflows—dramatically improving First Contact Resolution and reducing escalations. The simplicity of sending a Snaplink via SMS or chat makes it ideal for mobile-first customers, while giving agents the context they need to resolve issues quickly and accurately. Get ready for measurable improvements in agent productivity and customer satisfaction. Snap not only reduces Average Handle Time but empowers agents to resolve more cases independently without needing Tier 2 support. That’s a win-win for customer and agent experience alike.