Ensure a unified communication experience for both customers and agents.

With improved AI translation, the voice channel now features non-robotic, human-like male and female voices for a more natural calling experience.

Callers can seamlessly switch between their preferred languages during interactions. This flexibility ensures clearer communication and a more personalized service experience, making interactions more efficient and satisfying.

Idenitfy candidates based on their skills and expertise, while ConnectLingua handles language capabilities, ensuring you can recruit the most capable individuals for your team. • Equip your trusted workforce with multilingual capabilities and improve cross language interactions with your customers.

Translate audio in real time with Agent Assist hub integration, SIP integration, or conference call to best align with your needs.

With real-time translation, your agents can resolve cases faster, reducing customer wait times and boosting overall efficiency.

Easily scale on demand and efficiently manage call traffic surges, ensuring peak hour and peak season performance. • With no limitations on availability, all your Agents have 24/7 access to Multilingual Support.

Conversations and Quick Replies are displayed in the Agent's language. • Search by Keyword. Agents can accurately look up responses with the Quick Reply search feature. Audio/Text Conversation modes and Quick Reply features create a streamlined experience.

ConnectLingua offers real-time audio translation at a fraction of the cost when compared to traditional OPI (Over the Phone Interpretation) services.