Our Industry Intelligence Playbooks are expertly written using data-backed best practices specific to your industry and use case. Dont spend hours building call flows for your teamssimply customize our proven templates and get results right away.

Baltos Call Explorer puts your data to work for your organization by combining full transcriptions and audio recordings with Baltos layer of conversation intelligence in one easy-to-navigate dashboard.

Dynamic Prompts automatically show agents what to say when callers ask questions, have concerns or share critical information. Balto also notes which Prompts agents use, and which are most likely to result in a positive call outcome. Agents using Balto always know the most effective way to answer a question or move a conversation forward.

Balto reminds agents of your call flow so they stay on track and effectively carry out conversations. When an agent says a checklist item, Balto hears it and automatically checks it off. When the final item is said, Balto shoots confetti to reinforce the good habit of successfully completing the call.

Baltos customizable Leaderboard shows agents how they rank against their team in-real time. Rank agents by handle time, call resolution, checklist usage, or any other metric critical to your operation.

Baltos AI automatically analyzes every conversation and makes data available in Reporting. Visualize agent performance and see whos adhering to best practices or going off script. Reverse-engineer your top performers by understanding which of their behaviors drive positive call outcomes, and scale your learnings across your team instantly. All without ever listening to call recordings.

Baltos Win Rate Analysis automatically compares the effectiveness of phrases across all agents. These phrases typically include rebuttals, de-escalation statements and detailed product positioning. Once Balto collects enough data, it automatically shows agents the winning phrase so they can win more calls.

Balto helps contact centers grow in Spanish-language markets. Our best-in-class AI platform understands both English and Spanish conversations to provide the best real-time guidance for all agents, resulting in increased revenue, improved compliance, and happier customers on every call.

Challenges, leaderboards, and badges increase agent engagement and make their job more satisfying.