Sycurio.Voice

Summary

Sycurio.Voice

Seamless, secure payment experiences

Developer:Sycurio

Overview

Create seamless, secure payments across every channel.

Create seamless, secure payments across every channel.

Sycurio.Voice secures payment card plus banking and personal data; preventing sensitive customer information from being exposed to your people, your processes, your environment and your systems. Customers simply enter their card or bank payment numbers directly into their phone keypad or using Sycurio’s Secure Speech Recognition. Agents and customers remain in communication for the entire call, delivering trusted and improved payment experiences.

Features and Benefits

Card details never enter the contact center or business infrastructure

Sensitive payment data is automatically excluded from call recordings, is never stored in NICE CXone, and remains out of your IT/telephony infrastructure, including your VoIP network.

Agents are never exposed to sensitive data

Patented data capture method, using market leading DTMF masking protects payment card data and shields it from agents.

Improves productivity

Improves the customer experience by reducing average handling times (AHT) and increasing first time resolution (FTR).

Descoped PCI DSS compliance

Provides a set of powerful privacy tools for compliance with regulatory and legislative environments such as: HIPAA, GDPR, CCPA, FCA, MiFID2, GLBA, Nacha, PSD2 etc.

Speech recognition

Our powerful speech recognition technology can handle multiple languages and regional accents and features customizable voice prompts. It delivers a frictionless and PCI DSS compliant way to meet customer accessibility mandates when processing payments.

IVR integration

Modern payment-enabled Interactive Voice Response (IVR) systems, voice assistants and AI voicebots provide opportunities to deliver transactions that increase both operational efficiency and customer satisfaction.Sycurio’s flexible APIs enable you to easily embed agentless PCI DSS compliant payments into these environments.

Integration with NICE CXone

Sycurio.Voice seamlessly integrates with NICE CXone and enables customers to take secure and PCI DSS compliant payments over the phone and through your other contact channels quickly, simply, and cost effectively.

Monitoring and reporting

Our monitoring tool gives you real-time visibility of your entire Sycurio.Voice payment environment. Armed with actionable insights on core applications and components, you’ll never miss a beat where payment systems availability is concerned.

PSP integration

Sycurio supports over 60 fully integrated PSPs today. Customers can also integrate their own PSP or payment gateway.

Reviews

No customer reviews have been written.

Additional Information

Questions And Answers

No questions have been asked.

    Resources

    Demonstration of NICE CXone with Sycurio.Voice

    A demonstration of Sycurio’s DTMF masking solution that enables you to take secure and PCI DSS compliant payments in your NICE CXone cloud contact center and through your other contact channels quickly, simply, and cost effectively.

    Benefits of NICE CXone with Sycurio.Voice

    The NICE CXone platfom and Sycurio’s payment processing technologies deliver simple, secure and PCI DSS compliant phone and digital payment links wherever your agents are located. We keep your customers' sensitive information out of your business environment, effectively removing your organization, systems and agents from the scope of PCI DSS. When deployed in your NICE CXone cloud contact center, Sycurio.Voice immediately enhances customer satisfaction and builds trust.

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