Customer Peace Of Mind
A customer understands the value of their data, and when you show your customer that it is your priority to protect their card data, you provide them with peace of mind.
PCI Pal Agent Assist
Summary
PCI Pal Agent Assist
Secure Payments for Contact Centers
Overview
Secure Payments for the Contact Center
Agents use PCI Pal's Agent Assist solution on live calls to capture card information securely without bringing the agent or environment within scope of PCI DSS, all while maintaining conversation with the customer. PCI Pal Agent Assist utilizesDTMF (Dual Tone Multi Frequency) masking technology as well asSpeech Recognition to provide companies with a secure way of handling payments by phone to deliver the best agent and customer experience.
Features and Benefits
PCI DSS Level 1 Compliance
PCI Pal is a Level 1 PCI DSS solutions provider. Provides a secure payment process that prevents all card data from reaching your network and out of agents' access.
NICE CXone Integration
Seamlessly integrated with NICE, PCI Pal's solutions are designed to integrate with your existing platform and solutions to deliver a "single pane of glass" result for contact center payments.
Payment Provider Integration
PCI Pal works to make sure your payment solution is seamless and works in tandem with the gateways that you currently have in place.
Architected in the Cloud
PCI Pal’s secure payment solutions are all architected in the cloud. This means no legacy issues such as DTMF bleed found in other products available in the market today. PCI Pal uses Amazon Web Services (AWS) as its platform of choice to host our global cloud payment solutions.
CX Focused Payments
The customer remains in contact with the agent at all times, providing a smooth customer interaction. No transfer is required in the agent/customer interaction to take payment.
Remote Workforce Friendly
Descoping the agent and environment from the scope of PCI DSS means that our cloud-native technology can be utilized by agents sitting in the contact center or remote. PCI Pal is designed to scale with your business and evolving payment needs.
Improved Contact Center Metrics
With greater first-time accuracy, reduced transfers, and increased customer satisfaction, we have seen customers benefit from a significant reduction in average call handling times and an increase in single-agent resolution.
Safeguard Reputations and Trust
PCI Pal solutions are designed to protect your organization, build trust with customers, and safeguard your business from data-related risks.
Additional Information
Questions And Answers
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