True Omni-Channel
Using the same platform regardless of channel, allowing for developing the application once and leverage horizontally on all channels, invest in cross-channel capabilities, and deliver transformation through evolution.
Conversational AI Self-Service solution (On Prem)
Summary
Conversational AI Self-Service solution (On Prem)
Conversational Dialog Management Platform
Overview
End-to-end Conversational Dialog Management Platform
Omilias Omni-channel Virtual Assistant platform (On Prem) provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their Call Centers into a next generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy Chat Bots on any digital channel, all from the same exact application.
Features and Benefits
Dynamic Context Sensitive Memory
Thanks to the DiaManT® ability to maintain context throughout the entire dialog, your customers will never hear things like "to cancel say main menu to go back" or "say this to do that" with Omilia context understanding customers can speak naturally just like they would speak with a human.
More Robust Natural Language Understanding
Omilia's deepNLU® platform understands speech with finite detail, meaning a deeper understanding of what customers are really asking for, with the ability to categorize between hundreds of different service categories.
Faster Deployment and Easy Changes
Omilia delivers the entire service from an artificial intelligence platform; versus needing a large team of speech scientists and software engineers to write voiceXML applications for conversational self-services. Projects can be delivered in as little as ~3 months.
Client Enablement for Autonomous Development and Management
Omilia provides both
the tools and training necessary for the enterprise to enable its own personnel to be able to modify Call Steering routing options, create and modify Self-services, enhance Semantic Ontologies, and enhance Language Models.
Better Speech Recognition Accuracy
Omilia's Automatic Speech Recognition (ASR) engine technology is based on deep neural networks, which allows deepASR® to rapidly improve and reduce error rates in recognition and response. Omilia's deepASR® has achieved 94% real-time speech-to-text transcription accuracy in enterprise call center environments.
xPert Packages
Fully pre-loaded intelligent Virtual Assistant providing out-of-the-box recognition and understanding with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.
deepASR
Automatic Speech Recognition engine that leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human-level performance.
deepVB
Authenticate customers via their unique biometric voice-print, in the background as they speak freely and naturally with the Virtual Assistant.
omChat
DiaManT® Plug-in allowing the platform to run text-based dialogs on a wide range of channels in the form of a Chat Bot, via SMS, Web-Chat, Email, and Facebook Messenger.
omMobile
DiaManT® Plug-in that allows for an In-App Virtual Assistant to be easily integrated into any native mobile app (iOS & Android) with the simple addition of the Omilia mobile SDK.
omReports
Web-based automated reporting module that presents statistical data regarding
the use of the application, making it easy to analyze user interactions and measure KPIs.
DRTviewer
Web-based Dialog Review Tool that provides real-time transparency to all customer interactions.
omAnalytics
Visualize the big data generated by DiaManT® to analyze what customers are saying in their conversations with the Virtual Assistant, as well as with live agents.
Additional Information
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