SpinSci Patient Assist

Summary

SpinSci Patient Assist

EHR Integration with Nice CXone Contact Center

Developer:SPINSCI B2 DEVONE

Overview

Patient Assist

Patient Assist

Connecting the Nice CXone Contact Center with EHRs such as Epic and Cerner

Features and Benefits

Agent Empowerment

SpinSci's Patient Assist allows agents to have access to patient information and work within a single pane of glass, with the ability to screen pop into the EHR, improving agent and patient experience.

Preconfigured Workflows

Preconfigured patient access workflows, such as scheduling, bill payment, and pharmacy refill, simplify the configuration and implementation process, allowing for rapid deployment.

Native EHR Integration

Patient Assist EHR integration allows agents to operate within one single pane of glass, eliminating the challenge of navigating between disparate systems and data silos.

Preconfigured Patient Access Workflows

Automation of patient access workflows drives an enhanced patient experience and increases efficiencies.

Automated Patient Identification & Authentication

Native EHR integration eliminates the challenge of navigating between disparate systems and data silos, saving time and improving accuracy in patient identification and authentication.

Schmitt-Thompson Protocols

The embedded Schmitt-Thompson clinical protocols support nurse triage lines, enhancing clinical decision-making and improving patient outcomes.

PCI Compliance

PCI compliance and off-system payment ensure financial security during the bill payment process, enhancing patient trust and satisfaction.

Patient Journey Mapping

Coding of each patient interaction provides valuable insights into patient intent and behavior, allowing for continuous process improvement and enhanced patient engagement.

Featured Customers

Amazon web services
Cisco
Yale University
Stanford University

Reviews

No customer reviews have been written.

Additional Information

Questions And Answers

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