Patented to power PCI DSS compliant payments
Reduce company PCI DSS audit scope with SAQ-A deployment option.
Sycurio Voice and Digital
Summary
Sycurio Voice and Digital
PCI DSS Compliance For All Digital Channels
Overview
Sycurio.Voice and Sycurio.Digital Secure Customers Sensitive Data
Sycurio.Voice and Sycurio.Digital deliver frictionless payment and secure transaction experiences across all your customer engagement channels, whilst ensuring that your organization meets regulatory and compliance obligations. These flexible solutions have two core capabilities: - securing transaction data delivered through voice interactions, typically through an agent-customer telephone engagement or IVR automated payment - the enablement of transactions served through digital channels, such as agent chat, chatbots and voicebots, SMS and email, apps and web services, social media messaging and QR codes.
Features and Benefits
Seamless Integration
Cloud and flexible hybrid solution that overlays seamlessly into your existing telecoms and contact center infrastructure.
Secure Customers Sensitive Data
Significantly reduces your risk of breach by securing sensitive customer payment, banking or personal data dynamically during the call and routing it away from your agent and infrastructure directly to the processor.
Better Customer Experience
Reduces average handling times(AHT) and improves first time resolution (FTR) rates.
Partner to many of the world’s leading brands
Enterprise and SMB customers across 30+ countries. Millions of transactions are processed each week, securing well over 250,000 contact center agents worldwide.
Channel Agnostic PCI DSS Compliance Solution
Use your existing or preferred communication method – Sycurio is channel agnostic; no need to divert customers to alternative channels for payment.
Monetization of Digital Customer Engagement Channels
Now all customer digital channels can take PCI DSS compliant payments, maximising ROI and delivering engagement when and where your customers require it.
Secure Payments in The Digital Channel Your Customers Perfer
Accelerates digital transformation; delivering frictionless customer experience and increased conversion rates.
Wide Channel Choice Available
Works across all digital channels including: Agent Webchat, AI and Chatbots,
E- & M- Commerce, QR Codes, IM Social Media, E-mail, SMS
Live Tracking of Payment Cycle
Updates ensure you’re able to track the complete live journey of each link, where other solutions only provide insight on the payment itself.
Full Link and Payment Control Options
Determine everything, from geographical range, to how long a link stays viable, and how many attempts or retries a customer has to complete their payment.
Full Payment Card and Scheme Support
Providing multi-card and scheme support, you also have the ability to prevent unwanted card types, or dynamic surcharging by scheme.
Broker/Concierge Services Supported
Because payment links are provided, field transactions are secure and simplified. Customers experience is simplified as there is no need to download an App and there is no additional requirment required.
Additional Information
Questions And Answers
No questions have been asked.
Resources
Sycurio Brochure
Faces of Healthcare Fraud
Omnichannel Payments Survey E-book
Sycurio Balancing Security and CX Fact Sheet
Sycurio, How it works
Watch and learn how Sycurio protects sensitive card payment data and personal information. We keep your organization in PCI Compliance by ensuring data never reaches the contact center agent.
